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FAQ

Frequently Asked Questions.

 
FAQ bicycle Richmond.jpg

 FAQ

Where can I park?

A full overview of nearby parking options can be viewed here


How much does a Bike Fit cost?

From £300 - availability and pricing can be viewed here


How long does a Bike Fit last?

We allocated 3 hours for a Bike Fit session. We sometimes achieve the desired result in less time than this, occasionally we may run over when multiple changes are made to more complex bikes.


Do you offer a cheaper/more streamlined Bike Fit service?

No.

We believe nothing related to bike fit should be looked at in isolation, as focusing on one particular area e.g. the saddle, will have an effect elsewhere. Your bike set up should be looked at as a whole and for this reason we do not offer e.g. standalone saddle fit or cleat set up services.


What are your cancellation terms?

Prior to 14 days before the service – you are welcome to cancel your appointment and receive a full refund of the booking fee.

Between 14 to 7 days prior – your appointment may be rescheduled to any date available, but no refunds will be issued.

Within 7 days of your booking – your full deposit will be retained by Bicycle.


What are your rescheduling limits:

We will allow the appointment to be rescheduled a maximum of 2 times outside 14 days before a final date must be selected.

Should the appointment be rescheduled within 14 to 7 days prior to your appointment we will allow for once change of date, the newly selected date will no longer qualify for a full refund and must go ahead.

Failure to attend your final rescheduled date will result in the retention of your deposit regardless of notification time unless Bicycle. fill the vacated appointment slot.